FreeScout · Shared Customer Service Email for Handling Order Issues
Centralizes customer emails and after-sales conversations. Additional workflows can be extended via paid modules.
Requirements
High deployment difficulty: requires a PHP/Laravel host, database, and email access. The core is free; module, host, and email service fees are separate. Requires ongoing updates and backups.
Quick start
Use the official installation guide and source code release. Access via browser/PWA after deployment. Third-party Docker images are not recommended as official installers.
The AGPL core provides a self-hosted shared mailbox. Additional channels, AI, and API features may require paid modules. Please verify the official module directory. A shared mailbox is not equivalent to built-in refund execution or order synchronization.
Official information was verified on 2026-10-16; no installation or runtime testing was performed. Official release/source code: https://github.com/freescout-help-desk/freescout/releases/tag/1.8.247